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Dedicated account

EFT (Electronic Funds Transfer) is one of the available payment methods for Pay Now. It allows your customers to conveniently settle invoices or complete gateway purchases using a direct bank transfer.

 

How It Works
When Pay Now is activated on your Netcash account, Netcash automatically creates a dedicated virtual Capitec Business Account on your behalf. This process is fully automated and requires no action from you. This virtual account is used exclusively for receiving EFT payments from your customers.

 

Key Benefits

Automatic Allocation of Funds:

  • All EFT payments made to your dedicated Capitec account are automatically allocated to your Netcash account.

 

Eliminates Unallocated Payments:

Because the account is uniquely linked to your Netcash profile, it removes issues caused by:

  • Incorrect payment references
  • Missing or incomplete information

 

Simple Customer Experience:

  • Your customers can make an EFT payment directly from their own bank account to your dedicated Capitec account.

 

Customer Payment Process

  • Your customer selects EFT as the payment method on the Pay Now gateway.
  • Your dedicated Capitec bank account details are displayed.
  • Your customer uses these details to complete an EFT payment from their bank.
  • The payment is automatically linked and allocated to your Netcash account.

 

Your dedicated Capitec account details are:

  • Clearly displayed on the Netcash payment gateway under the EFT option
  • Easily accessible for customers during checkout
  • Proof of Account: Customers may request confirmation of the dedicated Capitec account before making payment.

 

To generate a confirmation document, follow these steps:

 

Navigate to Services > Pay Now > Manage > Dedicated account

 

  • Click on the printer icon next to your Account name
  • Select either Use existing letter or Create a new letter
  • Click Submit.
  • The Account confirmation letter will be downloaded to the pc.

Note: account confirmation letters are only valid for a period of 3 months from the date of request.

Real time & SWIFT payments are not available to utilise when paying to the dedicated account.
You cannot use a Capitec business account to make payment via EFT.

Notes

Personalised Note on the Payment Gateway

You can include a personalised note that will be displayed on the Netcash payment gateway for your customers. This note allows you to communicate important information, instructions, or messages to customers while they are making a payment.

 

Key Points

  • The note is visible to all customers who access the payment gateway.
  • It appears during the payment process, ensuring your message is clearly seen.

 

It can be used to provide:

  • Payment instructions
  • Reference guidelines
  • Business contact details
  • Any additional helpful information

 

Adding a personalised note enhances communication and helps ensure a smoother payment experience for your customers.

 

Navigate to Services > Pay Now > Manage> Notes

Note: maximum 200 characters allowed.

Pay Now refunds

The Pay Now Refund feature allows you to request refunds for transactions processed through various Pay Now payment methods. Refunded funds are returned directly to your customer.

 

When to Use Refunds

  • You can initiate a refund in scenarios such as:
  • Duplicate or double payments
  • Order cancellations
  • Cancelled services or contracts

 

Important Information

 

Credit Card Refund Timeframe:
Refunds to credit cards can be requested within 6 months of the original transaction date.

 

Expired Cards:
If the customer’s credit card has expired, you can process the refund via an EFT payment as an alternative.

 

A refund may take up to 7 business days to be refunded to the cardholder’s account.

 

Navigate to Pay Now – Manage – Pay Now refunds

 

The following payment methods can be refunded

    1. Credit cards
    2. Ozow
    3. Payflex
    4. Subscriptions

 

Partial refunds are only available for credit card refunds.

 

Important: Refunds can only be processed once per transaction. If you process a partial refund, you will not be able to refund the remaining amount later.

  • Search for: select the payment method to refund.
  • Enter a date range for your search.
  • Amount: this can be left blank or alternatively add the transaction amount.
  • Click on submit.
  • A list of transactions will be displayed.
  • Click on the request button for the transaction you would like to refund.

  • Insert the amount to be refunded. It cannot exceed the initial amount.

  • Click Request.

 

Refunds Status’s

The refunds for the various payment methods go through different stages in the refund process.

  1. Status: Refund request has been submitted to Netcash
  2. Created: The refund has been created on Netcash
  3. Submitted: The refund request has been submitted to the relevant service provider.
  4. Confirmed: The refund has been confirmed by the relevant service provider (only applicable to Subscriptions).
  5. Completed: The refund has been processed by the relevant service provider.

 

Payment method status’s:

• Payflex: Requested > Created > Submitted > Completed
• Ozow: Requested > Created > Submitted > Completed
• Credit card: Requested >Created > Submitted > Completed
• Subscriptions: Requested > Created > Submitted > Confirmed > Completed

Refund history:

Navigate to Pay Now – Manage – Pay Now refunds

 

Select the date range to search for the transaction. All refunded transactions will display the complete status.

Note: If there are insufficient funds in the Netcash account, the refund will be rejected, and you may request it again when funds are available.

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