Help Center

Help Center

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Credit card refund

The credit card refund option allows you to log a refund that needs to be processed, this means paying funds back to your client, perhaps a double payment was made or perhaps your client cancelled their order or contract and you need to refund them.
  • Select Services.
  • Click on Pay Now from the dropdown menu.
  • Click on Manage > Credit card refund
  • Select the date range that the payment was made
  • Insert the amount of the payment that was made
  • Click Submit

Dedicated account

Our Pay Now service allows your clients to transfer money to your Netcash Account using any of the 5 major South African banks. If Bank EFT is selected as a payment option, these banking details will reflect on your payment gateway or invoices and statements.

Deposits are allocated to your Netcash account based on the reference captured by your client, this sometimes results in unallocated funds due to incorrect references being used

Netcash has created a Dedicated Bank Account with Mercantile Bank that is linked to your Netcash account. This means that all deposits will reflect in your Netcash account, irrespective of the reference used by your clients when making payment to you.

You are also able to send a account confirmation letter to the recipient by following the below steps:
  • Select Services.
  • Click on Pay Now from the dropdown menu.
  • Click on Manage > Dedicated account 
  • Click on the printer icon next to your Account name
  • Select either Use existing letter or Create new letter
  • Insert the recipients email address
  • Click Submit.
Note: that account confirmation letters are only valid for a period of 3 months from date of request.