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Credit card refund

The credit card refund option allows you to request a refund, this will return the funds to your clients card account. Examples, where refunds can be initiated, are double payments received perhaps your client cancelled their order or contract.

Credit card refunds can be requested within 6 months of the transaction date. If the credit card has expired an EFT payment is an alternative.

  • Select Services.
  • Click on Pay Now from the dropdown menu.
  • Click on Manage > Credit card refund
  • Select the date range that the payment was made
  • Insert the amount to be refunded. It cannot exceed the initial amount and must consider previous partial refunds.
  • Click Request

Note: If there are insufficient funds in the Netcash account the credit card refund will be rejected and may be requested again at a later date.
A refund may take up to 7 days to be refunded to the card holders account.

Dedicated account

Our Pay Now service allows your clients to transfer money to your Netcash Account using any of the 5 major South African banks. If Bank EFT is selected as a payment option, these banking details will reflect on your payment gateway or invoices and statements.

Deposits are allocated to your Netcash account based on the reference captured by your client, this sometimes results in unallocated funds due to incorrect references being used

Netcash has created a Dedicated Bank Account with Capitec Business Bank that is linked to your Netcash account. This means that all deposits will reflect in your Netcash account, irrespective of the reference used by your clients when making payments to you.

You are also able to download an account confirmation letter to the recipient by following the below steps:
  • Select Services.
  • Click on Pay Now from the dropdown menu.
  • Click on Manage > Dedicated account 
  • Click on the printer icon next to your Account name
  • Select either Use existing letter or Create a new letter
  • Click Submit.
  • The Account confirmation letter will be download to the pc.

Note: account confirmation letters are only valid for a period of 3 months from the date of request.


A Note can be added to be displayed on the Netcash Gateway below the description and Amount fields for your customers when making payment.

  • Click on Add note
  • Capture the note
  • Click on Add

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