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Debit orders

The Debit orders profile and fee has the information about your limits, retentions, authorisers and your bank statement reference/abbreviated name:
  • Select Account profile
  • Click Service profiles
  • Select Debit orders

Below is the information you will be able to view, please note that with debit orders you are unable to increase or decrease the limits on your own as debit orders is a risk product. You would need to contact your Relationship Consultant for an increase on your limits.

Service profile

  • Service active: This would be ticked if the service is active
  • Settlement type: This would be the retention type that your debit orders is on.
  • Unpaid retention period: This would reflect the amount of days the unpaid retention will be retained for.
  • FSB registered: This would be to verify if you are registered with FSB, if your license is still active.
  • FSB number: This would be the number you receive when you are registered.
  • FSB long term: This would be if you are selling long term policies.
  • Requires IGF: This would be a regulation that protects the intermediary from being terminated by the insurer, this would normally reflect False
  • Custom release days: This would normally reflect 0 days but you have the option to have custom release days
  • Allow DO to card: This will reflect True to allow for debit orders to process on credit cards, this can be deactivated
  • Allow DebiCheck: This will reflect True
  • Reject consecutive unpaids: This would be marked as true, as an automated process allows for consecutive unpaids to be rejected before processed.
  • Days to settlement: This will reflect 2 days if you on standard retention.
  • Surety retention: The percentage of surety retention being retained.
  • Surety retention period: This would reflect the amount of days the surety retention will be retained for.
  • Line limit: This would reflect the amount of your line limit/ your per transaction limit
  • Daily limit: This would reflect the amount of your batch limit/ this would be your daily limit.
  • Bank statement reference: Your abbreviated name that would reflect on your clients bank statement.
  • Number of authorisers: This would reflect the amount of authorisers approved for authorising your debit order batches.

Service fees

  • Debit order module fee: This is your monthly fee for activating the debit order service.
  • Two day debit order: The fee you are paying per transaction for a two day debit order.
  • Same day debit order: The fee you are paying per transaction for a same day debit order.
  • Credit card processing: The fee you are paying for credit card processing
  • Credit card commission: The fee you are paying for credit card commission
  • Unpaid debit order: The fee you are paying for an unpaid debit order.
  • Re-direct: The fee you are paying for a re-direct
  • IGF fee: This would reflect 0.00%
  • Electronic mandate fee: This would reflect R0.00
  • Credit card debit order fee: The fee you are paying for a credit card debit order fee
  • Rejected debit order: The fee you are paying for a rejected debit order
  • Credit card interchange fee: 0.40%
  • DC Mandate TT1 Successful: The fee you are paying for a DC Mandate TT1 if it is successful
  • DC Mandate TT1 Unsuccessful: The fee you are paying for a DC Mandate TT1 if it is Unsuccessful
  • DC Mandate TT2 Successful: The fee you are paying for DC Mandate TT2 if it is successful
  • DC Mandate TT2 Unsuccessful: The fee you are paying for DC Mandate TT2 if it is Unsuccessful
  • DC Mandate Cancellation: The fee you are paying for a DC Mandate Cancellation
  • DC Debit order Successful: The fee you are paying for a DC Debit order if it is Successful 
  • DC Debit order Unsuccessful: The fee you are paying for a DC Debit order if it is Unsuccessful
  • DC Debit order Tracking: The fee you are paying for a DC Debit order Tracking
  • DC Debit order Tracking recall: The fee you are paying for a DC Debit order Tracking recall
  • DC Debit order Dispute: The fee you are paying for a DC Debit order Dispute
  • DC Debit order Stop payment: The fee you are paying for  a DC Debit order Stop payment