Useful information & tips to complete the bank required Mandate and Declaration for compliance approval.

Company Letterheads:

• Registered name of Entity should read as per CIPC / Founding document on the mandate and declaration.
• CIPC information must be up to date and accurate on the mandate and declaration.
• Trading as name should be indicated if different to registered name on the mandate and declaration.
• Company information must reflect, Registered name and/or Trading Name, Contact details, Physical address on the mandate and declaration.
• Physical Address must display on the letterhead, or else must be completed on the mandate on the Beneficiary address field.

Abbreviated Short name:

• The abbreviated name should not exceed 10 Characters and No special characters are allowed.
• The abbreviated name should reflect the same on the Declaration and Mandate
• Abbreviated name should be inserted in the correct field on the Declaration and Mandate

Mandate Document:

• A blank mandate template with the letterhead and abbreviated name is required.
• All clauses must read verbatim as per the template specimen provided.
• Date – This cannot be amended, must state” Date” only.
• Amount – This cannot be amended, must state” Amount” only.
• All fields on the mandate specimen provided on the Intranet are mandatory and must conform to the guidelines as set out by PASA and our sponsoring banks.
• Additional clauses may be added e.g., terms and conditions or any relation to the business.
• The mandate may be incorporated in the merchant’s agreement or contract.

Declaration Document:

• Relevant fields have been ticked (TPPP Sub-user, EFT, Collections and Debicheck if applicable)
• All company information to be completed accurately.
• Company name and Registration number must correspond with CIPC document.
• Business Activity / Product Description must elaborate with the intention to describe what the debit order collections are specifically for.
• Company physical address corresponds with proof of address document.
• All Debit order information must be completed accurately and factually.
• The Unpaid and dispute handling process must be completed as per the user’s internal business process with unpaid and dispute payments.
• Name, Date and Signature of authorized Signatory/ listed CIPC Director

Please don’t hesitate to contact your dedicated Acquisition Consultant if you need assistance.