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Useful information & tips to complete the bank required Mandate and Declaration for compliance approval.

Company Letterheads:

  • Registered name of Entity should read as per CIPC / Founding document on the mandate and declaration.
  • CIPC information must be up to date and accurate on the mandate and declaration.
  • Trading as name should be indicated if different to registered name on the mandate and declaration.
  • Company information must reflect, Registered name and/or Trading Name, Contact details, Physical address on the mandate and declaration.
  • Physical Address must display on the letterhead, or else must be completed on the mandate on the Beneficiary address field.

Abbreviated Short name:

  • The abbreviated name should not exceed 10 Characters and No special characters are allowed.
  • The abbreviated name should reflect the same on the Declaration and Mandate
  • Abbreviated name should be inserted in the correct field on the Declaration and Mandate

Mandate Document:

  • A blank mandate template with the letterhead and abbreviated name is required.
  • All clauses must read verbatim as per the template specimen provided.
  • Date – This cannot be amended, must state” Date” only.
  • Amount – This cannot be amended, must state” Amount” only.
  • All fields on the mandate specimen provided on the Intranet are mandatory and must conform to the guidelines as set out by PASA and our sponsoring banks.
  • Additional clauses may be added e.g., terms and conditions or any relation to the business.
  • The mandate may be incorporated in the merchant’s agreement or contract.

Declaration Document:

  • Relevant fields have been ticked (TPPP Sub-user, EFT, Collections and Debicheck if applicable)
  • All company information to be completed accurately.
  • Company name and Registration number must correspond with CIPC document.
  • Business Activity / Product Description must elaborate with the intention to describe what the debit order collections are specifically for.
  • Company physical address corresponds with proof of address document.
  • All Debit order information must be completed accurately and factually.
  • The Unpaid and dispute handling process must be completed as per the user’s internal business process with unpaid and dispute payments.
  • Name, Date and Signature of authorized Signatory/ listed CIPC Director

Please don’t hesitate to contact your dedicated Acquisition Consultant if you need assistance.

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