Reports

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Index

Invoices

The Netcash invoice is generated on the 1st of each month and includes all transactions, notification fees, and service fees from the previous month. Invoices can be emailed to users on the 1st of each month. To enable invoice emailing, please ensure that the invoice notification is activated.

To set this up, navigate to:
Account Profile > System Users > Notifications
(Alternatively, your Account Manager can assist you with activating the required notifications.)

To the view the invoice in your Netcash account:

Navigate to Services > Account > Reports > Invoices.

Choose detailed or summarised.

Note: Should you wish to download your invoice please click on the download option and select the file format required. Use the select account dropdown to access invoices on sub-accounts.

If there are enough funds in your Netcash account:

Fees are deducted successfully
No impact on transactions or batches

If there are not enough funds:
The current balance may go into a negative and this may impact the processing of your salary or creditor batches.

If a salary/creditor batch is uploaded while the current balance is negative:

Incoming funds first settle the negative current balance
The batch remains negative
The batch may not be processed.

You can settle your invoice by paying into one of our Netcash clearing accounts

Notification billing

Certain notifications in Netcash are billable. Details of billed notifications can be viewed directly within your Netcash account.

Navigate to Services > Account > Reports > Notification billing.

Notification billing is available for both primary and sub‑accounts. To view billing information, select the relevant:

Account
Month
Notification Type

The notification report displays the following details:

Date
Invoice Number
Notification Type
Volume Report

Downloads are available per date, showing a detailed breakdown of the individual notifications sent.

Statement

Your statement allows you to see all the transactional activity that has been processed through your Netcash account, such as batches processed, Pay Now transactions, AVS transactions, deposits, bank transfers, service fee retention, etc.

What the Current Balance Represents

The current balance:

Includes all incoming payments
Includes all outgoing payments
Includes fees, charges, and adjustments
Represents the total amount of money in the account

This is the true and final total. Once reconciliation is complete, the current balance shows exactly what is happening with your money.

Current Balance vs Available Balance
Current Balance
The fully reconciled total of all funds in your account.
Available Balance
The current balance minus any funds being held (retentions and service fees).

When reconciling your statement:

Do not count retentions or service fees again
These amounts are already included in the current balance.

Retentions do not remove money from your account. They temporarily place a hold on part of the current balance in case Netcash needs to recover unpaid amounts and disputes.

Navigate to Services > Account > Reports > Statement.

Choose the statement you would like to view from the available options:

Cash analysis
This month
Previous month
Date range
Download the statement by clicking on the download statement button.

There are various formats available to save the download, such as PDF, Excel, etc.

To view the individual transaction details per statement entry, click on the View Report icon next to the relevant transaction. The report may be downloaded in PDF, Excel, etc.

Service Fees

Service fees accumulate throughout the month as transactions are processed.

Fees are held in retention

They are not yet deducted from the current balance
They reduce the available balance while being held

When Are Service Fees Deducted?

Service fees are officially deducted on the 1st of every month.
On the 1st, the fee appears on the statement and is deducted from the current balance
Your Netcash invoice is available on the 1st of the month.
Until then, the fee is held and cannot be withdrawn
This ensures Netcash can recover service fees owed

Retentions

Security & Unpaid Retention: This is the amount being retained as security to be provided to the banks against the value of your Debit Order batch.

After the 22‑working‑day retention period, and if unpaid transactions and disputes are within expected limits, the retentions are released

This means:

Your current balance does not increase
You can now use money that was already yours

Your available balance may increase, not your current balance.

A Release funds button and a Deposit funds button top right corner of the statement page. This assists with easier navigation to perform these functions. Simply click on the relevant button to navigate to the applicable page. Please note that if you do not have the relevant permissions, you will not be able to perform these functions.

Statement download

The statement downloads on this page contains detailed transaction information that may be confidential for specific users. Access to this page should only be given to users who are permitted to view all itemised transactions.

Navigate to Services > Account > Reports > Statement Download

Choose the statement you would like to view from the available options:

1. Cash analysis
2. This month
3. Previous month
4. Date range

Download the statement by selecting the Download statement, CSV or XLS button

Net Balance

The Net balance takes all the balances of primary and sub accounts and calculates a Net Current and Available balance.

Navigate to Services > Account > Reports > Net balance.

IT3 b certificate

Tax certificates are made available annually in March for the previous tax year.

Navigate to Services > Account > Reports > IT3 b certificate

Select the tax year required from the drop-down
Click on the download certificate

Netcash account confirmation

The Netcash account confirmation provides you with a letter confirming your Netcash account. To generate the Netcash account confirmation, click on the download button.

Navigate to Services > Account > Reports > Netcash account confirmation

The letter contains the following information:

Account name
Netcash account number
Trading as a name
Company registration number
Date of Netcash account activation

Redirect report

A redirect occurs when a customer’s bank account has been closed or changed, and the customer instructs their bank to redirect transactions from the old account to a new one. When a debit order or payment is processed against the closed account, the bank sends a redirect notification containing the updated bank account details.

The redirect report lists these notifications and enables Netcash to update the customer’s banking information accordingly, ensuring future debit orders or payments are submitted to the correct account.

Navigate to Services > Account > Reports > Redirect report.

Note: If ISV software is used, or if bank details are uploaded directly into the Netcash system, the existing bank details will be overridden by the bank details contained in the uploaded file