Debit Order bank compliance

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Netcash requires bank compliance documents to activate your account for Debit Orders. Once these documents have been submitted, they will be sent for bank compliance approval. You will receive an email notification once your bank compliance has been approved.

Please note that Debit Orders cannot be processed until your abbreviated name, debit order mandate, and declaration have been approved by the banking system. While Netcash is responsible for submitting these documents to the bank, the approval process is entirely outside of our control.

To avoid any possible delays, we strongly recommend that you follow the compliance documentation guidelines provided by your account support team. Please allow 7–14 business days for the approval process.

The following documents are required:

Declaration.

Mandate template.

Additional information.

Abbreviated Short name:

The abbreviated name should not exceed 10 Characters and No special characters are allowed.
The abbreviated name should reflect the same on the Declaration and Mandate
Abbreviated name should be inserted in the correct field on the Declaration and Mandate

Note the documents can be downloaded from the Debit order bank compliance section within your Netcash account or alternatively form our Netcash Help center

To upload the documents, navigate to Account profile > Registration profiles > Debit order bank compliance

Click on the upload button next to each required document and click on submit once all documents have been uploaded.

Debit Order bank compliance

The following documents are required:

Debit Order bank compliance

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